Refund & Cancellation Policy

Last Updated: July 15, 2026

Thank you for purchasing a paid PuranGPT plan. We want to ensure a transparent and fair billing experience.

1. Subscription Cancellations

You can turn off renewal for a recurring Stripe subscription at any time through Settings → Billing. Store subscriptions are managed in the App Store or Google Play. Razorpay web plan purchases are fixed-term and do not renew automatically. When recurring renewal is canceled:

• Your cancellation will take effect at the end of your current paid billing cycle.
• You will not be charged again moving forward.
• You will retain access to your paid plan features until the paid period ends.

2. Refund Eligibility

Due to the nature of digital API-based services and the immediate compute costs incurred when you use paid PuranGPT features, we generally do not offer refunds for partial subscription periods.

However, we will issue a full refund under the following exceptional circumstances:

• You were charged in error due to a technical glitch.
• You request a refund within 48 hours of your initial purchase AND have not heavily utilized the Pro capabilities (e.g., Deep Research).

3. How to Request a Refund

To request a refund under the eligible criteria, please email us directly from your registered email address with your order details.

4. Processing Time

Approved refunds are returned through the original payment provider. Processing time depends on Stripe, Razorpay, Apple, Google Play, and your bank or card issuer.

5. Contact

For billing support or cancellation requests, contact support@purangpt.com.